ARTICLE I
1.0 Introduction & Scope
Welcome to Worldwide Greeter (“Worldwide Greeter,” “we,” “our,” or “us”).
Worldwide Greeter is a technology platform designed to coordinate airport meet-and-greet, passenger assistance, chauffeur transportation, reservations, corporate travel services, and related operational services.
Protecting your private information is our priority. This Statement of Privacy applies to www.worldwidegreeter.com, and Worldwide Greeter and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Worldwide Greeter include www.worldwidegreeter.com and WWG. The WWG website is a information and online service order site. By using the WWG website, you consent to the data practices described in this statement.
This Privacy Policy explains how we collect, use, store, disclose, protect, and otherwise process personal information when you:
• Create or use a Worldwide Greeter account;
• Make or manage a reservation;
• Use our website, web applications, or mobile applications;
• Request airport meet-and-greet services;
• Use ground transportation services;
• Work as a greeter or chauffeur;
• Use the dispatcher or operations platform;
• Use an administrative account;
• Use a corporate/client account;
• Communicate with Worldwide Greeter;
• Contact customer support; or
• Otherwise interact with our services.
We are committed to handling personal information responsibly and transparently.
By using Worldwide Greeter, you acknowledge that you have read and understood this Privacy Policy.
ARTICLE II
2.0 Scope & Account Types Covered
This Privacy Policy applies to personal information processed through Worldwide Greeter’s digital products and services, including: public websites, passenger/greeter/chauffeur applications, dispatcher and operations platforms, administrative portals, corporate client portals, reservation systems, customer support channels, and communications.
Worldwide Greeter provides specific features and permissions based on user roles:
2.1 Passenger / Traveler: Passengers use Worldwide Greeter to manage reservations, receive airport assistance, view trip information, and access transportation-related services.
2.2 Greeter: Greeters use the platform to receive assignments, access authorized passenger and trip information, communicate with operations, and complete airport meet-and-greet services.
2.3 Chauffeur: Chauffeurs use the platform to receive transportation assignments, access authorized trip information, communicate with dispatch, and provide transportation services.
2.4 Dispatcher / Operations: Dispatchers use the platform to manage reservations, coordinate greeters and chauffeurs, monitor services, and resolve operational issues.
2.5 Administrator: Administrators may manage users, permissions, system settings, reservations, and other platform functions.
2.6 Corporate Client: Corporate clients may use the platform to arrange and manage travel, airport assistance, and transportation services for employees, executives, guests, or other travelers. Different account types may have different levels of access to personal information based on their role and authorization.
This policy does not necessarily apply to third-party websites, applications, payment providers, airlines, airports, transportation providers, or other external services that may be accessed through our platform.
Those third parties may have their own privacy policies.
ARTICLE III
3.0 Personal Information We Collect
3.1 Information You Provide Directly: We may collect information that you provide when creating an account, making a reservation, contacting us, or using our services.
This may include:
- Full name
- Preferred name
- Email address
- Telephone number
- Postal or billing address
- Country of residence
- Account login information
- Company or organization name
- Job title or role
- Passenger information
- Traveler information
- Emergency contact information where required
- Reservation information
- Travel information
- Special service requests
- Communication preferences
- Customer-support information
- Feedback and reviews
- Information contained in communications with us.
We recommend that users only provide information that is necessary for the requested service.
3.2 Travel and Reservation Information: To provide airport and transportation services, we may collect information relating to your journey.
This may include:
- Travel dates
- Pickup date and time
- Airport
- Airport terminal
- Arrival information
- Departure information
- Connecting-flight information
- Airline
- Flight number
- Pickup location
- Drop-off location
- Meeting location
- Destination
- Reservation number
- Number of passengers
- Number of luggage items
- Vehicle requirements
- Special transportation requirements
- Meet-and-greet requirements
- Service instructions
- Trip status
- Reservation status
- Changes to reservations.
Some travel information may be shared with the greeter, chauffeur, dispatcher, or other service provider when necessary to perform the requested service.
3.3 Information About Accessibility and Special Assistance: A passenger may voluntarily provide information about accessibility requirements or other special assistance needs.
Examples may include:
- Wheelchair assistance requirements
- Mobility assistance
- Assistance navigating an airport
- Language assistance
- Assistance with luggage
- Other service-related requirements.
We will use this information only as reasonably necessary to provide or coordinate the requested service.
Users should avoid providing unnecessary medical information or other sensitive information unless it is required to safely provide the requested service.
Where applicable law requires additional consent or protections for sensitive information, we will apply those requirements.
ARTICLE IV
4.0 Location, Devices & Technical Information
4.1 Location Information: Depending on the features enabled in the platform, Worldwide Greeter may process location information.
This may include:
- Pickup location
- Drop-off location
- Airport location
- Meeting-point location
- Approximate device location
- Real-time location of a chauffeur or greeter where the feature is enabled
- Location information associated with an active transportation service.
Location information may be used to:
- Coordinate pickups
- Help passengers locate greeters or chauffeurs
- Allow dispatchers to monitor active services
- Improve operational coordination
- Provide estimated arrival information
- Improve safety and service delivery
- Investigate service issues.
We will not collect continuous location information unless the applicable feature requires it and the user has provided the necessary permissions or otherwise authorized such processing.
4.2 Device and Technical Logs: When you access our website or applications, we may automatically collect certain technical information.
This may include:
- IP address
- Device type
- Operating system
- Browser type
- Application version
- Device identifiers
- Language settings
- Time zone
- Network information
- Login activity
- Date and time of access
- Pages or screens viewed
- Features used
- Error logs
- Diagnostic information
- Security information.
We use this information to operate, secure, maintain, troubleshoot, and improve the platform.
4.3 Cookies, Local Storage & Similar Technologies: Worldwide Greeter may use cookies, pixels, local storage, software development kits, analytics tools, and similar technologies.
These technologies may help us:
- Keep users signed in
- Remember preferences
- Maintain application functionality
- Understand how users interact with our services
- Analyze performance
- Detect security issues
- Prevent fraud
- Improve user experience
- Measure marketing effectiveness where applicable.
Where required by law, we will request appropriate consent before using non-essential cookies or similar technologies.
Users may be able to control cookies through their browser or device settings.
Disabling certain cookies may affect the functionality of the platform.
ARTICLE V
5.0 How We Use Personal Information
5.1 Providing Services: We use your data to generate accounts, verify trip details, assign appropriate chauffeurs and greeters, update trip milestones, and run customer support.
We use information to:
- Create and manage accounts
- Process reservations
- Coordinate airport services
- Assign greeters
- Assign chauffeurs
- Coordinate transportation
- Provide pickup and meeting instructions
- Monitor active services
- Communicate trip updates
- Provide customer support
- Complete requested services.
5.2 Communications: We send operational alerts like booking receipts, real-time reminders, and security alerts. Marketing messages are strictly optional and subject to opt-out.
We may use contact information to send:
- Reservation confirmations
- Booking updates
- Trip notifications
- Service reminders
- Assignment notifications
- Important account communications
- Security notifications
- Customer-service messages.
Marketing communications will be sent in accordance with applicable law and available user preferences.
5.3 Safety, Security & Fraud Prevention: Security systems analyze logins and booking records to protect against cyber attacks, identity theft, and suspicious payment transactions.
We may process information to:
- Protect passengers and service personnel
- Detect suspicious activity
- Prevent fraud
- Protect accounts
- Investigate security incidents
- Maintain platform security
- Enforce our policies
- Protect our users and business.
5.4 Platform Improvement: Aggregated metrics help us refine workflows, build new features, scale technical resources, and enhance overall traveler satisfaction.
We may use information to:
- Improve application usability
- Analyze platform performance
- Identify technical problems
- Improve workflows
- Develop new features
- Understand service usage
- Conduct internal analytics
- Improve customer experience.
Where possible, analytics and development activities may use aggregated or de-identified information.
ARTICLE VI
6.0 Legal Bases for Processing
Where applicable privacy laws require us to identify a legal basis for processing personal information, we may rely on one or more of the following:
• Performance of a Contract: We may process information when necessary to provide the services requested by you or to perform our contractual obligations.
• Legitimate Interests: We may process information when necessary for legitimate business interests, provided those interests do not override applicable privacy rights.
Examples include:
- Platform security
- Fraud prevention
- Service improvement
- Operational management
- Customer support
- Business administration.
• Consent: Third-party contractors handling cloud hosting (AWS), database storage, SMS notifications (Twilio), and secure payment processing.
We may rely on consent where required or appropriate.
Users may withdraw consent where applicable.
Withdrawal of consent does not necessarily affect processing that occurred before consent was withdrawn.
• Legal Obligations: We may process information when necessary to comply with applicable laws, regulations, legal proceedings, court orders, or government requests.
• Protection of Vital Interests: Where legally permitted, information may be processed when necessary to protect an individual’s vital interests.
ARTICLE VII
7.0 How We Share Personal Information
Worldwide Greeter does not sell personal information as a business practice.
We may share information when necessary to provide services or operate the platform.
7.1 Greeters & Chauffeurs: A greeter may receive information necessary to identify and assist the passenger. A chauffeur may receive information necessary to perform transportation services.
This may include:
- Passenger name
- Relevant flight information
- Meeting location
- Arrival information
- Service instructions
- Pickup location
- Drop-off location
- Pickup time
- Flight information where relevant
- Contact information where necessary
- Special transportation instructions.
Greeters should only use passenger information for authorized service purposes.
7.2 Corporate Clients: Where a reservation is arranged through a corporate account, authorized corporate representatives may receive information associated with the travelers or reservations they manage.
7.3 Dispatchers and Operations Personnel: Authorized operations personnel may access information required to coordinate reservations and active services.
7.4 Trusted Service Providers: Third-party contractors handling cloud hosting (AWS), database storage, SMS notifications (Twilio), and secure payment processing.
These providers may process personal information only as necessary to provide their contracted services, subject to appropriate agreements and safeguards.
7.5 Legal and Regulatory Authorities: We may disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to lawful government requests
- Respond to court orders
- Protect legal rights
- Investigate fraud
- Address security threats
- Protect users or the public.
ARTICLE VIII
8.0 Information Access Based on User Roles
Worldwide Greeter uses role-based access principles to limit access to information.
For example:
Passenger: Primarily accesses their own profile and reservations.
Greeter: Accesses information necessary for assigned airport services.
Chauffeur: Accesses information necessary for assigned transportation services.
Dispatcher: Accesses information necessary to coordinate operations.
Administrator: May have broader access based on assigned administrative permissions.
Corporate Client: Accesses reservations and traveler information associated with their organization and authorized account.
Access should be limited to what is reasonably necessary for the user’s role.
ARTICLE IX
9.0 Security, Retention & Breach Protocols
9.1 Payment Integrity: We do not store full credit card details. Financial parameters are securely captured and handled directly by verified PCI-DSS compliant gateways.
Where Worldwide Greeter supports payments, payment information may be processed through third-party payment providers.
Depending on the payment system, Worldwide Greeter may receive limited transaction information such as:
- Payment status
- Transaction reference
- Amount
- Currency
- Payment date
- Payment method type.
Full payment-card information may be processed directly by the applicable payment provider rather than stored by Worldwide Greeter.
Users should review the applicable payment provider’s privacy policy for additional information.
9.2 Data Retention: Personal records are kept only as long as needed to fulfill reservations, meet tax/accounting audits, and comply with state retention regulations. Once expired, data is fully purged or anonymized.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The type of information
- The purpose for which it was collected
- The nature of the service
- Legal requirements
- Accounting requirements
- Dispute-resolution requirements
- Security requirements
- Contractual obligations.
When information is no longer required, we may delete it, anonymize it, or securely archive it in accordance with applicable requirements.
Some information may need to be retained for longer periods where required by law.
9.3 Security Controls: We enforce strict encryption in transit (SSL/TLS) and at rest, alongside mandatory multi-factor authentication, regular penetration tests, and secure access logs.
We take reasonable technical, administrative, and organizational measures designed to protect personal information.
These measures may include:
- Authentication controls
- Role-based access
- Access restrictions
- Encryption where appropriate
- Secure communications
- Monitoring
- Logging
- Security testing
- Backup procedures
- Employee and contractor controls
- Incident-response procedures.
However, no internet-based service can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their login credentials and should notify us immediately if they believe their account has been compromised.
9.4 Account Credentials: Users should:
These measures may include:
- Keep passwords confidential
- Avoid sharing login credentials
- Use strong passwords
- Avoid using the same password across multiple services
- Log out of shared devices
- Notify us of suspected unauthorized access.
Worldwide Greeter personnel will not normally request a user’s password.
9.5 Breach Actions and Security Incidents: If a security incident affects your personal data, we will immediately contain it, notify relevant authorities, and alert you with guidance on defensive measures.
If Worldwide Greeter becomes aware of a security incident involving personal information, we will assess the incident and take appropriate action in accordance with applicable laws.
Where required, we may notify affected individuals, regulators, business partners, or other relevant parties.
Notifications may include information about:
- What happened
- Information affected
- Steps taken to address the incident
- Recommended protective actions
- Available support.
9.6 International Data Transfers: Worldwide Greeter may operate across multiple countries and may use service providers located in different jurisdictions.
As a result, personal information may be transferred to or processed in countries other than the country where it was originally collected.
Where applicable law requires safeguards for international transfers, we will take appropriate measures to protect the information.
These safeguards may include contractual protections, adequacy mechanisms, or other legally recognized transfer mechanisms.
ARTICLE X
10.0 Children’s Privacy
Worldwide Greeter’s services are primarily intended for adults and business travelers.
We do not knowingly collect personal information directly from children where prohibited by applicable law.
If a parent or legal guardian believes that a child has provided personal information to us without appropriate authorization, they should contact us.
If we determine that we have collected information from a child in circumstances where collection was not permitted, we will take appropriate steps to delete it where required.
ARTICLE XI
11.0 Your Privacy Rights & How to Exercise Them
Depending on your local jurisdiction, you have precise legal rights regarding your personal information, including:
- Access & Portability: Request a clear summary and copy of all data we store about you.
- Correction: Correct any obsolete phone numbers, emails, or misspelled names.
- Deletion & Objection: Request the erasure of your profile and object to profiling.
- Withdrawal of Consent: Instantly stop processing that is based on your active consent.
To submit a request, contact our Privacy team. Please include your full name, registered email, and a description of your request. We will verify your identity before processing the action.
ARTICLE XII
12.0 USA and Worldwide Regulations
12.1 United States Federal and State Laws: Worldwide Greeter operates airport meet-and-greet, passenger assistance, and chauffeur transportation services that involve the collection, use, and sharing of personal data. Depending on the service, data, and legal role involved, we may be subject to U.S. federal requirements such as the Children’s Online Privacy Protection Act (COPPA) if personal data of minors is collected in connection with a reservation, the Health Insurance Portability and Accountability Act (HIPAA) if protected health information is shared with us, and other federal requirements that may apply to the processing of personal data in connection with reservations, dispatch operations, and support communications. We also consider the requirements of applicable state consumer privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), and the Utah Consumer Privacy Act (UCPA), where they apply to the personal data we process in connection with reservations, dispatch operations, and support communications.
12.2 California and Other State Consumer Rights: For California residents and, where applicable, residents of other states with comparable consumer privacy laws, Worldwide Greeter may collect, use, and disclose categories of personal data that include identifiers, contact details, travel information, payment information, location data, and communications content. This information may be used to facilitate reservations, assign greeters and chauffeurs, coordinate airport meet-and-greet and passenger assistance services, manage dispatch operations, process payments, respond to support requests, and maintain service quality. Where applicable, travelers may have rights to request access, correction, deletion, portability, or opt-out of certain uses of their personal data, subject to applicable legal limitations, verification requirements, and the operational needs of the services we provide.
12.3 International and Cross-Border Data Transfers: Because Worldwide Greeter supports travel services across multiple regions, personal data may be transferred internationally in connection with reservation processing, greeter and chauffeur assignments, dispatch coordination, payment processing, and support communications. Where applicable, we rely on appropriate safeguards such as standard contractual clauses, binding corporate rules, or other transfer mechanisms recognized under relevant data protection laws. We also consider the requirements of the General Data Protection Regulation (GDPR), the UK GDPR, and comparable global frameworks where they apply to the personal data of travelers, greeters, chauffeurs, or corporate travel administrators.
12.4 GDPR/UK GDPR and Comparable Global Frameworks: For personal data subject to the GDPR, the UK GDPR, or comparable global frameworks, Worldwide Greeter processes personal data as a controller or processor depending on the context of the service. We may collect and use personal data for purposes that include managing reservations, coordinating airport meet-and-greet and passenger assistance, assigning greeters and chauffeurs, dispatching chauffeur transportation, processing payments, responding to support requests, and maintaining operational records. Where applicable, travelers may have rights to access, rectification, erasure, restriction, objection, portability, and withdrawal of consent, subject to the limitations and exceptions provided under applicable law and the operational requirements of the services we provide.
12.5 Role-Based Access, Service-Provider Safeguards, and Retention: Access to personal data within Worldwide Greeter is restricted to personnel, greeters, chauffeurs, and service providers who need that information to perform their assigned responsibilities. We use reasonable technical, administrative, and contractual safeguards to protect personal data against unauthorized access, disclosure, alteration, or loss. We retain personal data for as long as reasonably necessary to support the services we provide, manage reservations and dispatch operations, respond to support requests, maintain records of travel activity, and comply with applicable legal requirements. Where applicable, retention periods may be influenced by jurisdiction-specific requirements, payment-card industry standards, and the need to defend or exercise legal claims.
12.6 Security and Support Communications: We maintain reasonable security measures to protect personal data against unauthorized access, disclosure, alteration, or loss. These measures may include encryption, access controls, monitoring, and incident-response procedures tailored to the sensitivity and scope of the personal data involved. When travelers contact us for support, their communications may be recorded, reviewed, or retained for quality assurance, training, and issue resolution. We may also use automated tools to analyze support requests and respond to common inquiries, while reserving the right to escalate complex or jurisdiction-specific matters to specialized personnel for handling.
12.7 Exercising Jurisdiction-Specific Rights: Travelers who wish to exercise jurisdiction-specific rights should submit their request through the contact method we make available for privacy inquiries. We will respond to requests in accordance with applicable law and our operational capabilities, which may include verifying the identity of the requester, confirming the scope of the request, and balancing the rights of the individual against legal obligations, legitimate business interests, and the need to maintain safe and reliable travel services. Where applicable, we will also inform travelers of any additional steps they must take, any limitations that apply under local law, and any follow-up actions we will take in response to their request.
ARTICLE XIII
General Provisions & Policy Updates
Third-Party Links: Our platform integrates Google Maps, airline databases, and airport portals. These services are independent; please consult their individual privacy guidelines.
Policy Updates: We revise this policy to reflect new platform capabilities or regulatory developments. When we execute material changes, we will post notice directly on this screen and update the “Last Updated” date.
Contact Information: If you have questions regarding these provisions, please connect with us:
